陕西开放大学24春商务英语4单元自测2【标准答案】

单元自测2（10分）

试卷总分:100 得分:100



一、挑选填空题（每题10分，共5题）



1.— What does the customer\'s complaint say?

— _________________.

A.He says he will write us a thank-you letter

B.He says he hasn\'t gotten back the monitor for repairs

C.He wants to know whether we could give him a discount



2.— Hello, is that Sail Moving Company?

— _________________?

A.Yes, this is Jack speaking. Thanks for calling. What can we do for you

B.Yes, I\'m Jack. Thanks for calling. What can we do for you

C.Yes, speaking. What can I do for you



3.If any of the articles are damaged during move, you may make a _________ for compensation with our company.

A.request

B.demand

C.claim



4.Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.?

A.expire

B.express

C.exact



5._________ the situation may be, make sure that you don\'t leave your customer with an unanswered question.

A.Whatever

B.Whenever

C.However





二、阅览了解/翻译/完形填空（题型随机）（共50分）



6.翻译：为语句挑选正确的翻译（每题10分）。



The American idea of custom service is to make each customer the center of attention. 1

A. 美式客服理念以为每位客户都是重视的焦点。

B. 美国的客户都有以自己为中间的主意。

C. 美国的客户效劳人员都有以客户为中间的主意。



2. Many products come with a money-back guarantee. 2

A. 许多商品都要先付款得以保障。

B. 许多商品都有退款许诺。

C. 许多商品都要退款。



3. Make sure to look your customers in the eye. 3

A.保证要把顾客像双眼相同珍爱。

B.保证把顾客看在双眼里。

C.保证要直视顾客的双眼。



4. Always look for ways to go above and beyond the expectations of your customers. 4

A. 必定要想方设法，逾越顾客的希望。

B. 必定要寻求在顾客等待之外的主意。

C. 老是要寻觅到达顾客希望的方法。



5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5

A. 最蹩脚的事情是，在装船之前的最终时间，你发现订单货品有遗失。

B. 最蹩脚的事情是到了最终一刻还没有装船。

C. 最蹩脚的事情是在装船前的最终一刻，你有所发现。

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C